Refund policy

This English translation is provided for convenience; in case of discrepancy, the Spanish version prevails.

RETURNS OR EXCHANGES POLICY

The period for returns or exchanges is 15 calendar days.

The product must be unused, unmounted and in perfect condition. This includes accessories, documentation and original packaging; otherwise, the item will be subject to depreciation.

In accordance with the exceptions to the Right of Withdrawal set out in Royal Legislative Decree 1/2007 (RDL 1/2007, the consolidated text of the Spanish General Law for the Defense of Consumers and Users), returns of products that have been made to measure or personalized will not be accepted.

Once the item has been received at our store, and after its condition has been checked, we will refund the amount paid and the shipping costs, according to the payment method used by the customer, within no more than 14 calendar days from the receipt of the returned item at our store.

The direct cost of returning the item will be borne by the customer, as provided in the LGCU (Spanish General Law for the Defense of Consumers and Users).

For any return or exchange you must contact us, either by phone at 915227002 or by email at joyeriajoyel@gmail.com.

You may return the item through the Correos postal network or any other courier company that is most convenient for you, sending it to: MIGUEL ÁNGEL MARTÍN ARROYO, C/ Hortaleza, 7 28004 MADRID. If you choose this option, the word JOYERÍA (“jewelry store”) must NEVER appear on the package, for security reasons. If you choose this method, the return costs will be those charged by the chosen courier company for making the shipment through them.

You may also return the item in person at our store located at C/Hortaleza, 7 28004 Madrid. If you choose this method, the return costs will be €0.

If you have any questions, you can contact us by email at joyeriajoyel@gmail.com or by phone at 915227002.